Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

When I do call for her, she insists on standing next to me giving orders on what I should say or how or who to talk to.

Prime Minister Keir Starmer will say Tuesday that Britain faces a stark choice between decency and division, in an attempt to ...

Just how much can an NFL draft outlook change in a month? Monumentally. After a summer of Clemson being picked to smash its ...

Cathie Wood told the Master Investor podcast hosted by Wilfred Frost that she does not believe there will be many cryptocurrencies in the long run.

Investor complacency echoes the 1990s, one expert says. After a long period of growth, some market pros think investors are ...

There’s optimism behind Nike's shares that has some analysts looking toward triple-digit prices for the stock for the first ...

Ukraine's armed forces face a challenging fall as Russia intensifies efforts to seize the eastern Donetsk region.

The best way to deal with email is to not deal with it at all. For that, Outlook has a feature called “Focused Inbox” that ...

When the Red Sox optioned Kristian Campbell to Triple-A after a roller-coaster 2-½ month start to his major league career, Alex Cora said the decision was made to give Campbell a chance to “reset” ...

Captains have sophisticated forecasts and the ability to outrun storms. Cruise ships can move faster than a hurricane in most cases. Though they rarely go that fast (it is a cruise, after all), ...