Nicole Morgan: How to build customer relationships

Sarah Gould has led the firm, previously KKT Architects, since 2016. After mulling a rebrand for several years, she switched ...

Digital Transformation: Real Customers, Real Stories, Real Results

Across industries, businesses are breaking free from legacy systems, reimagining processes, and embracing cloud technologies ...
TMCnet

Stop Repeating Yourself: Building Frictionless Omnichannel Customer Experiences

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Your Competitors Are Already Using These 4 Customer Service Strategies — Are You?

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...
Harvard Business Review

Cross-Silo Leadership

How to create more value by connecting experts from inside and outside the organization by Amy C. Edmondson, Sujin Jang and Tiziana Casciaro Though most executives recognize the importance of breaking ...
Silicon Canals

Klaviyo Advances AI-first B2C CRM with the Launch of Marketing Agent and Customer Agent

Marketing Agent and Customer Agent are generally available starting today. For more details click here.
Harvard Business Review

Neurodiversity as a Competitive Advantage

Why you should embrace it in your workforce by Robert D. Austin and Gary P. Pisano Meet John. He’s a wizard at data analytics. His combination of mathematical ability and software development skill is ...
MDM

ABB to Spin Off Robotics Division

Featured image courtesy of ABB. Electrification and automation manufacturing conglomerate ABB announced plans to spin off its robotics division, marking its largest portfolio shift since divesting its ...