The global AI complaint management market is poised for growth due to AI advancements that enhance speed and personalization ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Lyle Pratt is Founder & CEO of Vida, a provider of enterprise-grade AI voice solutions that are transforming telecom and SMB ...

With AI, small businesses have the platform to handle complex financial analysis and decision-making procedures.

So, if you’re ready to deliver big results with minimal spend, start with your Zendesk Support setup. Then, carefully layer ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

In an exclusive ETCIO webinar with IBM experts, leaders explored how AI agents are transforming procurement and IT—from ...

Artificial intelligence is likely to reshape our lives in as big a way as the internet did in the 1990s and smartphones did ...

The general Pennsylvanian gambling market has been making significant strides. Take the month of April this year (2025), for ...

The days of IT being viewed solely as a help desk function are over. According to Zendesk's latest IT Report, Transforming IT ...