The U.S. Army has taken a significant step to modernize how it manages Soldiers’ training data thanks to the Nov. 15 launch ...

Here’s what customers say about HDI training: "Our instructor was an exceptional presenter. He skillfully connected the course material to real-world situations, making it much easier for me to grasp ...

Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are ...

Nearly 40 years ago, I was asked by my fire chief whether I would consider handling media requests for information about fires, emergencies and fire safety. He informed me of a new term that was being ...

Manila, PHILIPPINES – With a hundred participants attended last February 17, 2016, the Customer Service Management Seminar is back on its second run on May 18, 2016 at AIM Conference Center, Makati ...

When I took on the task of writing this monthly article, I did it with the intention of challenging myself to put out material that would be helpful and applicable to owners/managers of residential ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to help organizations and ...