With their numbers already in decline, secretaries and administrative assistants face another growing threat: artificial ...

Virtual assistants can offer more personalized interactions, creating a more engaging customer experience. They can maintain context throughout a conversation, offering a more seamless experience.

is a senior correspondent and author of Notepad, who has been covering all things Microsoft, PC, and tech for over 20 years. Much like Google, Microsoft is launching its own version of OpenClaw.

In the race to build compelling personal AI agents, Google may have an underrated advantage: It already has all your emails. At its Google I/O developer conference on Tuesday, the company announced a ...

Abstract: Customer service has historically been plagued with issues such as long call wait times, unavailability for real-time queries, inconsistent responses, poor engagement, and lack of ...

E-commerce has spent two decades perfecting the art of persuading humans. Brands refined product pages, shortened checkout flows and invested heavily in visual merchandising. A new force is now ...

In sum – what to know: Three-year plan – True Corporation has introduced “Four Big Moves” to shift from a traditional telecom operator toward an AI-first telco-tech model. Beyond connectivity – Its ...

The Global Banking & Finance Review Awards opens nominations for Excellence in Innovation – AI Customer Service Portugal 2026, inviting Portuguese banks, financial institutions and fintechs to ...

Despite years of digital investment, the banking industry continues to face a difficult truth: the customer experience remains poor. The gap between customers’ growing expectations and the ability of ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...