At the Service Trade Fair held in Beijing on September 12, 2025, Qunar Travel was awarded the "Digital Intelligence Influence" Pioneer Case for its innovative AI customer service ticket assistant, ...

The crisis rocking the Peoples Democratic Party (PDP) over its decision to zone the 2027 presidential ticket to the South has deepened, as support groups backing the presidential ambition of Dr.

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

Klarna has been reassigning employees to customer support after being placed in its talent pool. CEO Sebastian Siemiatkowski said in February that "nothing will be as valuable as humans." Engineers ...

Salesforce has replaced thousands of workers with agentic AI CEO Marc Benioff said he “need[s] less heads” to clear a backlog Humans still bring valuable creativity, but AI adds efficiency Salesforce ...

Cybersecurity company Zscaler warns it suffered a data breach after threat actors gained access to its Salesforce instance and stole customer information, including the contents of support cases. This ...