Controlling Difficult Customers: Mastering Call Center Role Play Customer Service Skills
5:06
YouTubeSingle Step English
Controlling Difficult Customers: Mastering Call Center Role Play Customer Service Skills
In this role play scenario, we dive into the challenges of handling a difficult customer as a call center agent. Meet Sandra, a customer service representative for Express Delivery Services, who finds herself managing an irate customer, Mr. Johnson. Frustrated over a delayed package, Mr. Johnson is on the edge, and it’s up to Sandra to remain ...
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